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Terms & Conditions

A full copy of our Terms & Conditions is available on request. A copy will be included with all contracts for special orders and bespoke Systems.

About Us

This web site is owned and operated by Flight Simulators Ltd.
Contact details:
Flight Simulators Ltd
Unit 3A
Gilray Road
Diss
Norfolk. IP22 4EU
United Kingdom
Phone: 01603 397334
Email: sales@flight-simulators.co.uk

Company number: GB 08613069
VAT No. GB189089451

When making a payment, please refer to the Remittance Terms page.

Making A Purchase

" If prices are changed during the period between the date that you place an order for Goods and the date that we issue our order confirmation, we will contact you prior to your order being dispatched with details of the revised price.
" Prices on the Website are in pounds sterling and do not include VAT or import duty.
" Prices on our Website or those provided to you in an invoice do not include any import TAX or Import duty that may be due upon import into any country outside of the UK. Delays and potential subsequent storage fees and fines caused by failure to pay import fees that may be due will be at the responsibility of the customer. It is the customers responsibility to ensure that correct and up to date contact information has been provided to Flight Simulators Ltd to allow the shipping company or customs to make contact to request any due payments.
" Notwithstanding that we may have issued an order confirmation we may cancel an order or transaction in whole or in part at any time prior to dispatch.
" Payment for the full Price is due when you place an order unless we specifically agree otherwise and must be made by Credit or Debit card or direct wire bank transfer to the account that we nominate. You should note that, under UK export rules, if more than 3 months elapse between the date of your payment and the date of shipment of the goods to you, we may be obliged to raise an additional invoice for VAT at the prevailing rate in addition to the Price, which must be paid in full before we consign the Goods to the Carrier.
" If we have agreed to dispatch Goods prior to payment, then payment is due by the date stated on the invoice we send you and in such a case:
o Title to the Goods does not pass to you until the Price is received by us in cleared funds; and
o If any payments are overdue or you become Insolvent, then your right to possession of the Goods shall cease automatically and we may without notice to you (i) suspend delivery of Goods due under any other contracts we have with you until payment is received and (ii) enter any premises where the Goods are stored, sever the goods from anything they are attached to (without liability for any damage that results unless the damage results from our negligence) and retake possession of the whole or any part of the Goods.
" We may maintain an action for the Price provided the due date for payment has passed, irrespective of delivery.
" We may charge compensation for late payments at the rates and amounts prescribed from time to time under the Late Payment of Commercial Debts (Interest) Act 1998 and in addition shall be entitled to all reasonable costs incurred in recovering any unpaid sums.
" Where parts of an order are not available we may invoice for those parts separately.
" Please note that images used on our website may show attachments/accessories/electronics/add-ons that are separate to the item being ordered. These images are used for illustrative purposes only to demonstrate the product when complemented with other products. Many of these accessories or options are available upon request.

" All proposals, offers and quotations sent via email or by our website are subject to amendments. Errors & Omissions Excepted. (e&oe.)

Shipping And Handling

" Shipping and handling costs will be added to the cost of the Goods unless otherwise indicated on our order confirmation.
" The estimated dispatch date for all Goods marked as "Available Now" on the Website is 30 days from the date of our order confirmation unless otherwise expressly stated or agreed in writing by us. Should the number of days listed on our checkout page differ from the standard 30 days specified in these Terms and Conditions then the days listed on our website will supersede the number specified here.
" We will notify you by email when your goods are ready for consignment to the Carrier (or alternatively if the original dispatch target estimate may be exceeded). All delivery dates that we notify to you are estimates only and time is not (and cannot be made by you to be) of the essence of the contract for the supply of Goods or Services by us to you. We are not liable for any losses, costs, damages or expenses you may incur arising directly or indirectly out of the failure to meet any estimated delivery date.
" You should use best efforts to be available to receive and sign for Goods on the date that either we or the Carrier notifies you that they will be delivered to you. If the Carrier attempts to deliver Goods but is unable to do so then the Carrier will make two further attempts. If, despite making a second and third attempt, the Carrier is still unable to deliver the Goods, the Carrier will leave a card with a reference telephone number for you to call to arrange delivery at a time that is convenient to you. If you are unable to take successful delivery within 14 days of the first delivery attempt, then the Goods will be returned to us and the shipping cost will be charged to you. Once the item is returned to us you will need to pay an additional shipping fee before we will dispatch the item to you again.
" You must inspect the Goods for any obvious damage that may have occurred in transit at the time of delivery and note any apparent damage on the Carrier's delivery form or mobile device. You should also ensure that you power up the Goods and check that they are working as soon as possible after delivery and in any event within 48 hours. We are not liable for damage caused in transit, but we will make reasonable efforts to claim for the cost of the Goods and all associated costs from the Carrier. Any failure by you to notify any damage within the 48-hour period above may compromise our ability to recover such costs from the Carrier's insurer.

Delivery Schedule

" We will make every effort to complete the work on time (or, if no date has been agreed, within a reasonable time from the date of your order) but we cannot be held responsible for delays due to weather or other circumstances beyond our control (including COVID-19 restrictions and the impact of Brexit on our suppliers) In this case we will complete the work as soon as is reasonably possible.
" A bespoke or customised order cannot be changed or cancelled once your deposit has been paid. This is your agreement and commitment to the order. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production is underway.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy

Information we collect
" Flight Simulators Ltd collects information by several methods including information actively provided by its lead providers, its customers and general feedback.
" The types of personal information we collect include name, contact information, identification information and credit information. Credit card information is used for billing purposes only.
" This information is used to aid in the provision of products and services such as customer service, accounting, billing, collections, and the marketing of other products services.
" Flight Simulators Ltd does not share personal information with any third parties except as disclosed in this policy. Flight Simulators Ltd may provide personal information to Flight Simulators Ltd subcontractors and professional advisers (which shall be bound by privacy obligations) to assist Flight Simulators Ltd uses disclosed herein.
" Personal information is stored in an electronic filing system which is protected by security measures appropriate to the nature of the information.
" Individuals may review their personal information contained in Flight Simulators Ltd files by contacting Flight Simulators Ltd. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.
" Cookies are used by Flight Simulators Ltd for the convenience of our users. Cookies automatically authenticate the user. A user can access the Flight Simulators Ltd website with the cookie feature turned off; however, in doing so they may find themselves challenged for username and password information on multiple occasions. Flight Simulators Ltd also uses cookies to track user's visits and uses that information to improve the user's experience.
" Flight Simulators Ltd may amend this policy from time to time. If such amendments affect how Flight Simulators Ltd uses or discloses personal information already held by our company in a material way, Flight Simulators Ltd will obtain consent.
" The collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time. Flight Simulators Ltd may disclose personal information to another entity purchasing (including for diligence purposes prior to purchase) the assets of Flight Simulators Ltd, provided said entity abides by this or a similar privacy policy.
" For more information on Flight Simulators Ltd and privacy please use the "contact us" form on our website.

Reaching Us

If you need more information to make your purchase, please email using the link on the store page.

Or you can phone our expert staff on 0800 368 9026 (International +44 (0)800 368 9026)

Privacy Policy

Information we collect
" Flight Simulators Ltd collects information by several methods including information actively provided by its lead providers, its customers and general feedback.
" The types of personal information we collect include name, contact information, identification information and credit information. Credit card information is used for billing purposes only.
" This information is used to aid in the provision of products and services such as customer service, accounting, billing, collections, and the marketing of other products services.
" Flight Simulators Ltd does not share personal information with any third parties except as disclosed in this policy. Flight Simulators Ltd may provide personal information to Flight Simulators Ltd subcontractors and professional advisers (which shall be bound by privacy obligations) to assist Flight Simulators Ltd uses disclosed herein.
" Personal information is stored in an electronic filing system which is protected by security measures appropriate to the nature of the information.
" Individuals may review their personal information contained in Flight Simulators Ltd files by contacting Flight Simulators Ltd. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.
" Cookies are used by Flight Simulators Ltd for the convenience of our users. Cookies automatically authenticate the user. A user can access the Flight Simulators Ltd website with the cookie feature turned off; however, in doing so they may find themselves challenged for username and password information on multiple occasions. Flight Simulators Ltd also uses cookies to track user's visits and uses that information to improve the user's experience.
" Flight Simulators Ltd may amend this policy from time to time. If such amendments affect how Flight Simulators Ltd uses or discloses personal information already held by our company in a material way, Flight Simulators Ltd will obtain consent.
" The collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time. Flight Simulators Ltd may disclose personal information to another entity purchasing (including for diligence purposes prior to purchase) the assets of Flight Simulators Ltd, provided said entity abides by this or a similar privacy policy.
" For more information on Flight Simulators Ltd and privacy please use the "contact us" form on our website.

Returns Policy

Consumer
" If you are purchasing as a Consumer, then you have certain statutory rights which (among other things) gives you rights to change your mind and to have goods replaced or repaired free of charge for a limited period. Nothing in these Terms & Conditions is intended to operate to adversely affect any of your statutory rights. If there is any conflict between your statutory rights and any term of these Terms & Conditions then the term in these Terms & Conditions will be deemed to apply only to persons who are dealing as a business and not as a Consumer. A non-exhaustive summary of the most important rights are set out below.
" If you ordered Goods via the Website or by telephone without first physically inspecting them then you have the right to change your mind and cancel the Contract for up to 14 days from the date of delivery by the Carrier. In such a case you may still be liable for: (i) the costs of any Services provided to you up to the date of cancellation; and (ii) the costs of collection and return by a Carrier. Your right to cancel may not apply to Bespoke Goods or Services. If you decide to cancel your order you must notify us by email using the contact form on the Website.
" You have the right to return Goods that are proven to be Defective or have malfunctioned at no cost to you for up to 30 days from the date of delivery by the Carrier.
" You have the right to require us to repair Goods that are Defective at no cost to you for up to 6 months from the date of delivery by the Carrier
" We are not obliged to accept returns or exchanges of Bespoke Goods.
Returns by Commercial and International Customers
" If you receive Goods which do not match those that you ordered or are Defective you should contact us via the Website within seven days of the date of delivery by the Carrier to arrange collection and return at our cost. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
" If you incorrectly selected Goods we may, at our discretion, offer to replace such Goods with the Goods you intended to order, but we may charge administration costs and a re-stocking charge and you will have to pay the additional transportation costs (together with all relevant taxes and duties).
" Returned Goods must be received by us in the same condition as they were when delivered, together with all accompanying packaging and documentation.
" You are entitled to return any third-party Goods within seven days of date of delivery by the Carrier provided that (i) they do not form an integral part of a System; (ii) you pay all return shipping costs (together with all applicable import duties and taxes) and (iii) the Goods are unopened and in resalable condition.
" We are not obliged to accept returns or exchanges of Bespoke Goods.
" Your rights to return Goods under this clause are subject to our reasonable discretion and we may decline to accept a return or issue a refund where Goods: (i) have been subjected to abnormal environmental factors including mains power transients or dropouts, electromagnetic interference, extreme humidity or temperature, excessive vibration or electro-static damage; (ii) are damaged by chemical corrosion or water; or (iii) were sold at a discount. In such circumstances we can require you to pay for our investigations and any repairs required as a condition of the return.

Remittance Terms

Payments can be made via Direct Online Bank Transfer.

We process Credit Card / Debit Card Payments manually to avoid fraud. Please confirm your preferred method payment when ordering.

VAT Number 189 0894 51

Our Bank Details are as follows: Natwest Bank City Branch, Gentleman's Walk. Norwich. NR2 1NA
Sort Code: 601531
Account No: 74435272
Please use your Invoice Number for Reference

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