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About Us

This web site is jointly owned and operated by Flight Simulator Sales & Servicing Limited. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Flight Simulators Sales & Servicing Limited
Unit 1C
Gilray Road
Diss
Norfolk. IP22 4EU
United Kingdom
Phone: 01603 397334

Email: sales@flight-simulators.co.uk
Company number: GB 08613069
VAT No. GB189089451

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside of the UK, place your order and your card company will convert the transaction to GBP or your own currency.

We accept Visa and MasterCard. Where possible. we will try to ship backordered items next working day after they arrive with us. You will be notified via email of the arrival. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect both parties in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Finally, it is important that you are very clear that images used on our website often show attachments, accessories, electronics and add-ons which are separate to the item being ordered. These images are used for illustrative purposes only to show the product when complemented with other products. Many of these accessories or options are available upon request.

Shipping And Handling

We aim to ship orders in the quickest and most cost effective manner. If you would like your order shipped more urgently, then please contact us via email to sales@flight-simulators.co.uk quoting your order number and if you have a preferred service, we will endeavour to use them. Extra charges may be incurred. This service can only be used when we have items in stock.

Delivery Schedule

We will normally send your order to you in 10 business days when items are in stock. The Covid-19 Pandemic is having a detrimental effect on most delivery times because postal / shipping companies are taking longer to deliver goods to us. Therefore delivery times quoted to our customers may take longer.

If we do not have immediate stock of an item, we will endeavour to procure the items elsewhere to ensure we can complete your order. If this proves too difficult, we will offer you an alternative product which we would ask you to accept in place. If the alternative product is not accepted, we will offer to refund that element of your purchase.

Special orders and bespoke builds are subject different terms and conditions. Whilst we try to meet agreed delivery times and schedules, sometimes circumstancesare beyond our control and delays by our suppliers will impact on expected delivery dates, We will always communicate delays to our customers. We are not liable for costs incurred by our customers because of delays.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Proof of delivery by the shipping company is sufficient evidence to establish that goods have been received.

Acceptance of our terms and conditions is assumed when you choose to proceed with your order.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy

Flight Simulators Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Our Privacy Promise

We promise:



To keep your data safe and private.

Not to sell your data.

To give you ways to manage and review your marketing choices at any time.


Data Protection Law

As well as our Privacy Promise, your privacy is protected by the GDPR (General Data Protection Regulations). This law says we must have one or more reasons to process your data:



To fulfil a contract we have with you, or

When it is our legal duty, or

When it is in our legitimate interest, or

When you consent to it.

A legitimate interest is when we have a commercial reason to use your information, but this must not be unfair to you. If we rely solely on our legitimate interest, we will let you know.

Reaching Us

If you need to reach us, please email using the link on the store page, alternatively, you can call on 0800 368 9026 (International +44 0800 368 9026) or write to us at Unit 1C Gilray Road Vinces Road Industrial Estate Diss Norfolk IP22 4EU United Kingdom
Email Us: sales@flight-simulators.co.uk

Privacy Policy

Flight Simulators Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Our Privacy Promise

We promise:



To keep your data safe and private.

Not to sell your data.

To give you ways to manage and review your marketing choices at any time.


Data Protection Law

As well as our Privacy Promise, your privacy is protected by the GDPR (General Data Protection Regulations). This law says we must have one or more reasons to process your data:



To fulfil a contract we have with you, or

When it is our legal duty, or

When it is in our legitimate interest, or

When you consent to it.

A legitimate interest is when we have a commercial reason to use your information, but this must not be unfair to you. If we rely solely on our legitimate interest, we will let you know.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive where this applies.

You are entitled to cancel your order and return the goods within 7 working days for a full refund provided the item is in the same condition as supplied and in original packaging, any refund will not include the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in resaleable condition and unopened and in the original packaging. If we are unable to provide a refund for the above reasons, we may, at our discression, offer a credit note to the same value.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms

Payments can be made Direct. We process Credit Card / Debit Card Payments manually to avoid fraud. Please confirm your preferred method payment when ordering. VAT Number 189 0894 51

Our Bank Details are as follows:

Natwest Bank City Branch
Gentleman's Walk, Norwich. NR2 1NA
United Kingdom

Sort code: 60-15-31
Account No 74435272
Acct Name: Flight Simulators Limited

IBAN GB29NWBK60153174435272
SWIFTBIC NWBKGB2L

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