Dear ,

Thank you for shopping at Flight Simulators Ltd. We have received and are processing the following order:

Order Number:

Order Date:

Ship To:

Thank you for your valued business.

To make payment direct, please pay the amount shown into the business bank account.

Natwest Bank, 21 gentlemans Walk, Norwich, Norfolk, NR2 1NA

Account Name; Flight Simulators ltd

Sortcode: 601531 Account No. 74435272

IBAN Number: GB29NWBK60153174435272

Swift BIC: NWBKGB2L

If you would prefer to pay via Debit/Credit Card, please reply to this

email to confirm and we will send you a payment link.

Sincerely,

Derek Clarke

Flight Simulators Ltd

Unit 3A Gilray Road

Vinces Road Industrial Estate

Diss

Norfolk. IP22 4EU

Tel: 01603 397334

Web: www.flight-simulators.co.uk

Returns and Cancellations
Consumer
" If you are purchasing as a Consumer, then you have certain statutory rights which (among other things) gives you rights to change your mind and to have goods replaced or repaired free of charge for a limited period. Nothing in these Terms & Conditions is intended to operate to adversely affect any of your statutory rights. If there is any conflict between your statutory rights and any term of these Terms & Conditions then the term in these Terms & Conditions will be deemed to apply only to persons who are dealing as a business and not as a Consumer. A non-exhaustive summary of the most important rights are set out below.
" If you ordered Goods via the Website or by telephone without first physically inspecting them then you have the right to change your mind and cancel the Contract for up to 14 days from the date of delivery by the Carrier. In such a case you may still be liable for: (i) the costs of any Services provided to you up to the date of cancellation; and (ii) the costs of collection and return by a Carrier. Your right to cancel may not apply to Bespoke Goods or Services. If you decide to cancel your order you must notify us by email using the contact form on the Website.
" You have the right to return Goods that are proven to be Defective or have malfunctioned at no cost to you for up to 30 days from the date of delivery by the Carrier.
" You have the right to require us to repair Goods that are Defective at no cost to you for up to 6 months from the date of delivery by the Carrier
" We are not obliged to accept returns or exchanges of Bespoke Goods.
Returns by Commercial and International Customers
" If you receive Goods which do not match those that you ordered or are Defective you should contact us via the Website within seven days of the date of delivery by the Carrier to arrange collection and return at our cost. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
" If you incorrectly selected Goods we may, at our discretion, offer to replace such Goods with the Goods you intended to order, but we may charge administration costs and a re-stocking charge and you will have to pay the additional transportation costs (together with all relevant taxes and duties).
" Returned Goods must be received by us in the same condition as they were when delivered, together with all accompanying packaging and documentation.
" You are entitled to return any third-party Goods within seven days of date of delivery by the Carrier provided that (i) they do not form an integral part of a System; (ii) you pay all return shipping costs (together with all applicable import duties and taxes) and (iii) the Goods are unopened and in resalable condition.
" We are not obliged to accept returns or exchanges of Bespoke Goods.
" Your rights to return Goods under this clause are subject to our reasonable discretion and we may decline to accept a return or issue a refund where Goods: (i) have been subjected to abnormal environmental factors including mains power transients or dropouts, electromagnetic interference, extreme humidity or temperature, excessive vibration or electro-static damage; (ii) are damaged by chemical corrosion or water; or (iii) were sold at a discount. In such circumstances we can require you to pay for our investigations and any repairs required as a condition of the return.