Booking, Cancellation and Refund Policy (Valid from 1^st November 2026)

1. Booking confirmation

All flight simulator and motor racing experience bookings are subject to availability and confirmation by Diss Simulator Centre, operated by Flight Simulators Ltd.

Submitting a booking enquiry does not constitute a confirmed reservation. A booking is confirmed once we have accepted the booking and issued confirmation to the customer.

2. Customer cancellations

We understand that plans sometimes change. The following cancellation terms apply to confirmed bookings:

• More than 48 hours before your session: A full refund of any amount paid, or a free transfer to another available date.
• Between 24 and 48 hours before your session: A free transfer to another available date, or a 50% refund.
• Less than 24 hours before your session: No refund is normally available, although we may offer a transfer at our discretion.
• Failure to attend: Customers who do not attend their booked session without notifying us will normally forfeit the booking fee.
• We reserve the right to vary our cancellation conditions above at our discression.

Any cancellation charges will be applied fairly and will not exceed a reasonable estimate of the losses arising from the cancellation.

3. Changing your booking

Customers may request one change of date or time free of charge, provided at least 24 hours' notice is given.

All changes are subject to availability. Additional changes may be accommodated at our discretion.

4. Cancellations by Diss Simulator Centre

In the unlikely event that we need to cancel a session because of equipment failure, technical difficulties, staff unavailability or other operational circumstances, customers will be offered:

• An alternative date at no additional charge; or
• A full refund of the amount paid for the affected session.

We will make reasonable efforts to notify customers as soon as possible.

5. Late arrival

Please arrive at least 10 minutes before your scheduled session.

Customers arriving late may have their session shortened to avoid affecting subsequent bookings. Where possible, we will endeavour to accommodate late arrivals, but we cannot guarantee an extension.

6. Gift vouchers

Gift vouchers are valid for 12 months from the date of issue unless otherwise stated.

Vouchers may be used towards an eligible simulator experience, subject to availability and any applicable simulator restrictions.

Once a session has been booked using a gift voucher, the normal cancellation and rescheduling terms apply.

Unused vouchers may be transferred to another person, but cannot normally be exchanged for cash, except where required by law.

7. Safety and suitability

For safety reasons, some simulators have age, height, weight or accessibility restrictions.

Customers should review these requirements before booking and contact us if they are unsure whether a particular simulator is suitable.

If a customer cannot safely use the selected simulator, we will endeavour to offer a suitable alternative. Any cancellation or refund will be handled fairly, taking account of information provided before booking and the customer's statutory rights.

8. Statutory consumer rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation.

9. Contact

For cancellations, amendments or refund requests, please contact:

Diss Simulator Centre – Flight Simulators Ltd

Email: simcentre@flight-simulators.co.uk

Please include your name, booking date and session details.